Eligibility for Refunds: Donations made in error, such as duplicate donations or incorrect amounts, may be eligible for a refund. Refund requests should be submitted within 30 days of the donation date to be considered.

Refund Request Process: If you wish to request a refund, please contact us at whatsap number +255766067811, email. Info@rhai.or.tz., ruralhealthiniatives@gmail.com. with the details of your donation, including the date, amount, and transaction reference. We will review the request within 14 days and notify you of our decision. If approved, the refund will be processed via the original payment method within 30 days.

Non-Refundable Donations: Please note that donations allocated to specific projects or events that have already been spent are non-refundable. Additionally, refunds cannot be provided for donations made anonymously if we do not have the donor’s information.

We strive to ensure transparency and accountability in our use of all donations and appreciate your understanding of our policies. Please let me know if you need any further

3.⁠ ⁠ Our policies and procedures for the utilization of donations. I am pleased to provide you with an overview of how we ensure transparency and accountability in the use of all funds received.

Policies for Donation Utilization:

All donations are allocated according to the specific purpose for which they were given or to the priority needs identified by our organization. We follow a strict policy to ensure that funds are used solely for the programs, projects, or activities for which they were intended.
Our organization maintains a detailed tracking system that monitors all incoming donations and their corresponding expenditures to ensure funds are spent appropriately and efficiently.
Procedures for Reporting to Donors:

Individual Donors: We provide individual donors with regular updates on the impact of their donations. This includes detailed reports on how funds were used
Keeping transaction receipts. Converting pyhsical receipts into digital format using a scanner or smartphone app to reduce physical storage needs.